When will I receive my delivery?
Orders placed AFTER 5:00PM and on SATURDAY and SUNDAY or a MAJOR HOLIDAY will be processed the next business day and will be scheduled for delivery within the the next 3 business days(day 1 starts the next business day).
Please note: Delivery schedule is subject to change due to inclement weather, vehicle maintenance, and/or other circumstances beyond our control.
What are the business days and hours?
What does "normal" weather or conditions mean?
Normal weather refers to typical weather conditions expected for that time of the year. Unusual weather conditions that could cause delivery delays can include:
- Inability for trucks to enter driveways or parking lots, typically due to snow and ice.
- Poor road conditions caused by rain, snow, wind, ice, sleet, etc.
- Weather conditions that slow deliveries such as snow, ice, wind, and temperatures.
- Below average winter temperatures over several days which may occasionally cause an unusual increase in demand in a short period of time.
Normal operational conditions refer to the typical availability of supplies and equipment required to respond to a normal number of deliveries. Unusual operations conditions that could cause a delivery delays can include:
Limited availability of fuel, or other supplies, that could be caused by circumstances such as terminal closures or restricted access, unavailability of fuel at terminals, other situations that cause delays in securing fuel or other supplies.
- Mechanical breakdowns or malfunctions that limit the ability for a company to perform their normal functions.
What is your minimum order?
What if my tank does not take the full amount I ordered?
Will the price per gallon be the same price on my delivery date as it was the day I placed my order?
If I use your website to place my order can I still pay with cash or a check when my oil is delivered?
What services do you provide?
- Residential Heating Oil
- Commercial Heating Oil
- On Road/Off Road Diesel – Please call for all diesel inquiries
- Emergency Delivery
If I use your website are you going to wholesale my oil delivery to another company?
I’m usually not home when my oil is delivered, is my property safe while your staff delivers my oil?
Is your staff given any kind of training or safety instructions?
I love the ease and convenience of your website, but is my credit card information secure on your website?
Will my credit card, personal information or sales data ever be sold or used by anyone other your company?
How much heating oil will I use?
Can I talk to a live person if I have a question?
Yes. Our Office staff are multi-talented and very busy, so if they don’t answer your call right away, please leave a message. We promise to return your call as soon as possible. Visit our contact page for phone number and email address.